How long does it take to cancel MetLife?

Most cancellations process within 24–48 hours of your request. Always request written confirmation of the effective cancellation date.

What happens to a claim that's already in progress?

Claims with a date of loss before your cancellation effective date remain valid and will be processed normally — even after the policy ends.

Can I re-enroll with MetLife later?

Yes, but waiting periods reset and any condition diagnosed during the gap becomes pre-existing. Avoid lapses if at all possible.

Should I cancel or just switch carriers?

Use our /tools/switch-and-save tool first — switching often resets waiting periods and creates pre-existing exclusions for current conditions.

How to cancel MetLife pet insurance (2026 step-by-step)

Written by

Marcus Okafor

Insurance Claims Analyst, AINS

Medically reviewed by

Dr. Priya Shah, DVM

Doctor of Veterinary Medicine

Published February 1, 2026

Last reviewed June 20, 2026

Cancellation channels

Phone: 1-800-438-6388
Online portal

Step-by-step

1Log into MetLife pet portal
2Policy → Cancel
3Or call 1-800-438-6388

Refund policy

Pro-rated refund.

Gotchas to avoid

⚠Formerly PetFirst — legacy policy numbers transitioned.

Frequently asked questions

How long does it take to cancel MetLife?▾: Most cancellations process within 24–48 hours of your request. Always request written confirmation of the effective cancellation date.
Will I get a refund from MetLife?▾: Pro-rated refund.
What happens to a claim that's already in progress?▾: Claims with a date of loss before your cancellation effective date remain valid and will be processed normally — even after the policy ends.
Can I re-enroll with MetLife later?▾: Yes, but waiting periods reset and any condition diagnosed during the gap becomes pre-existing. Avoid lapses if at all possible.
Should I cancel or just switch carriers?▾: Use our /tools/switch-and-save tool first — switching often resets waiting periods and creates pre-existing exclusions for current conditions.

How this page was created

Researched against insurer policy documents, state insurance code, and the NAIC Unfair Claims Settlement Practices Act. Drafted by a former insurance claims analyst, medically reviewed by a licensed veterinarian, and legally reviewed by a consumer-protection attorney. Read our editorial policy, research methodology, and medical-review process. PetClaim is not a law firm or insurance company; generated letters are document drafts, not legal advice.